Careers

You will be our customers’ first responder:  answering calls and emails for support and coordinating the activities of our consultants who provide World Class, Award Winning IT Consulting and Support.

You will:

• Respond to calls and emails for support from clients
• Gather all the pertinent information regarding their needs
• Enter the request into our ticketing system
• Work with other team members to assign the ticket to the appropriate consultant
• Work with clients to schedule on-site visits
• Participate in our daily 8AM Team Conference Call
• Use the entire Microsoft Office Suite, including Teams and SharePoint
• Work with your fellow team members to ensure 100% Customer Satisfaction

BONUS SKILLS:

• I.T. Work experience
• Experience at a Managed Service Provider
• Autotask, ConnectWise, or another Professional Services Automation/CRM experience

If this sounds like a perfect fit for you, we are excited to meet you. Please click below to apply or send your resume to hr@alpinebiz.com

Position Type: Full Time

Alpine Business Systems is a Microsoft Certified Partner and technology consulting leader for over 35 years.  We handle all aspects of IT support and consulting for our clients, and we care deeply about our them as well as employees.  We work towards a healthy work/home balance for all.

We support clients in a variety of industries, using the most advanced technologies.

Responsibilities will include: 

• IP networking, (DNS, DHCP, etc.)
• Network Security
• Firewall Deployment and Management
• Wireless Access Points
• Network printers and scanners
• RDP, RDS, AVD
• VOIP
• Backups and Disaster Recovery
• Active Directory, Group Policy
• Office 365 Administration
• Azure AD
• Keeping accurate notes and time entries in our ticketing system
• Updating client documentation as needed

Preferred Skillsets: 

• A practical understanding of the OSI model to be able to identify and troubleshoot issues rapidly and efficiently
• VPN and VLAN experience
• Deploying, troubleshooting, and managing Windows Server and Desktop environments.
• Virtual computing platforms / VMware / Hyper-V
• Passion, enthusiasm, and commitment to ongoing professional development

Benefits:

• Nationwide Medical Coverage including a 50% Deductible match
• Vision Coverage
• Dental Coverage
• Generous PTO
• Life insurance
• Comp time for on call
• 401K Plan
• FlexSpend for Health and Dependent Care
• Long Term Disability Coverage

If you have excellent customer service skills, a minimum of 2 years’ experience working in an MSP environment, experience with RMM and PSA tools and are willing to travel to client locations when needed including NYC let’s talk.   

About the Role:

The Senior Frontline Consultant at Alpine Business Systems Inc, NJ01, plays a pivotal role in delivering expert guidance and strategic solutions to our clients, ensuring their operational and business challenges are effectively addressed. This position requires a deep understanding of client needs, enabling the consultant to design and implement tailored strategies that drive measurable improvements and foster long-term partnerships. The consultant will act as a trusted advisor, collaborating closely with cross-functional teams to align solutions with client objectives and industry best practices. Additionally, the role involves mentoring junior consultants and contributing to the continuous enhancement of consulting methodologies. Ultimately, the Senior Frontline Consultant is responsible for elevating client satisfaction and supporting the company’s growth through exceptional service delivery and thought leadership.

Minimum Qualifications:

• Minimum of 5 years of experience in a consulting role with direct client engagement.
• Proven track record of successfully managing complex projects and delivering client-focused solutions.
• Strong analytical and problem-solving skills with the ability to interpret data and business metrics.
• Excellent communication and interpersonal skills to effectively interact with diverse stakeholders.
• MSP Experience

Preferred Qualifications:

• Experience within the technology or business systems industry.
• CompTIA Network+, Security+, Microsoft Certified Professional; SonicWALL SNSP and Azure certifications 
• Familiarity with Agile methodologies and digital transformation initiatives.
• Demonstrated leadership experience in managing consulting teams or projects.
• : Windows Server, Active Directory, M365, networking protocols (DNS, DHCP), virtualization platforms (VMware/Hyper-V), Azure

Responsibilities:

• Engage directly with clients to assess their business processes, identify challenges, and recommend effective solutions.
• Develop and present comprehensive consulting strategies that align with client goals and industry standards.
• Collaborate with internal teams to customize and implement solutions, ensuring seamless integration and adoption.
• Provide mentorship and guidance to junior consultants, fostering professional development and knowledge sharing.
• Monitor project progress, analyze outcomes, and adjust strategies to maximize client value and satisfaction.
• Maintain up-to-date knowledge of industry trends and emerging technologies to inform consulting practices.
• Contribute to the development and refinement of consulting tools, templates, and best practices.
• Why Join Us?
  • Competitive salary and benefits package.
  • Opportunities for professional growth and certification support.
  • Collaborative team environment with cutting-edge technology.

Skills:

The Senior Frontline Consultant utilizes strong analytical skills daily to assess client challenges and develop data-driven solutions that enhance business performance. Effective communication skills are essential for articulating complex ideas clearly to clients and internal teams, ensuring alignment and understanding. Project management expertise enables the consultant to oversee multiple initiatives simultaneously, maintaining timelines and quality standards. Leadership and mentoring skills are applied to support and develop junior team members, fostering a collaborative and high-performing environment. Additionally, staying current with industry trends and technological advancements allows the consultant to provide innovative recommendations that keep clients competitive and successful.

Position Type: Full Time

Your responsibilities will include:

• High level VMWare implementations, Microsoft AD architecture and servers, as well as switches, routers, firewalls, smartphones, tablets, and our monitoring and management platforms.
• You will also work closely with our team of help desk technicians, serving as a leader and technical resource for them, when an issue is beyond their scope and level of expertise.

The ideal Senior Network Engineer will have:

• 4-5 years of high level Microsoft AD and server experience as well as experience with desktop support.
• You must be able to switch gears quickly between AD, servers, firewalls, desktops, etc.
• You must be able to work under pressure and to prioritize and multi-task.
• Your role will be to work closely with other Senior Engineers as a team, as well as our Tier 1 and 2 help desk consultants.

Position Type: Full Time